The organization's mission is to render assistance to individuals, legal entities, central and local governments in settling societal relations in housing in order to create comfortable and safe living conditions.
The Center's objective is to provide comprehensive advice to central and local governments, to all the legal entities and individuals concerned in order to ensure successful completion of housing and municipal reforms in Ukraine, as well as to render assistance in further improvement and development of market relations in this sphere of the national economy.

In order to reach this goal it is necessary to fulfill a number of major tasks which involve facilitating the following:

- improving public living conditions and raising housing services standards in Ukraine;
- drafting new and amending effective legal and normative acts in Ukraine;
- drafting and approving relevant local and regional documents pertaining to housing and municipal reforms;
- providing advice for setting up and operating condominiums and other housing and utilities structures and organizations;
- improving training of highly competent specialists for real estate operations and housing and municipal economy;
- other activities aimed at successful implementation of housing and municipal reforms in Ukraine.

The Center staff strictly adhere to a number of principles in their work, the major being as follows:

- clear awareness of the goals. Each staff member is clearly aware of both general and his/her personal goals and tasks;
- functions definition. Each employee is conscious of his/her functional duties and of the responsibility extent;
- initiative proposals. Any Center employee can submit a proposal regarding improving the Center's operation. Any proposal is guaranteed thorough consideration and, if relevant, a decision will be taken on it;
- collegial problems discussion. Every important decision to be made shall be first discussed with the staff. This principle is directly linked to the next one;
- personal responsibility. Office directors and Central Office chief executives are held personally responsible for implementing decisions taken by them upon broad discussion;
- rendering comprehensive services. Every advisory session shall be comprehensive and involve multi-faceted approach to problems (technical aspects, methodological assistance, legal advice, providing statistics, sharing know-how, providing required literature, ongoing consultative support, etc.);
- reporting on a regular basis. Each employee and the center as a whole report on the progress in programs implementation on a regular basis. Copies of consolidated reports drawn by the Central offices shall be sent to the regional offices;
- operation transparency. The Center's programs and financial operations are open;
- multi-stage control. The Center's whole operation is open any time for checking by the

General Meeting, the Board, the Auditing Commission, the grant donor, an independent auditor, other organizations within their jurisdiction

Since its foundation, certain operation priorities took shape in the Center. The major priorities include:

- creating the image of stability and credibility for the organization; of integrity and high professionalism for its employees; of efficiency and sustainability for the programs, realizing the fact that the society shapes its attitude (trust or mistrust) not only to the specific organization, but also, in its person, to all new non-governmental and not-for-profit organizations in Ukraine;
- operating solely within the limits established by the Ukraine's effective law;
- the Board and administration pursuing policies which ensure that no Center employee will be denied participation in the organization life and organization support, or be otherwise discriminated by it due to his race, skin color, nationality, age, religion, social status, physical disabilities, sex, etc.;
- respect for dignity, values, history, religion, culture of any person who is a part of the organization;
- reducing expenses from the grant funds for the organizations domestic needs; their maximum use for program implementation;
- absolute impossibility of using organization funds for its employees' personal benefits or as incentives for its supporters;
- conducting market studies, flexible strategic planning of operation with regard for possible changes in internal and external operation environment.